General Questions – Help and Support
- What is One Policy Place and why should I use it?
- How can I get started for free using One Policy Place?
- How can I become a customer of One Policy Place?
- Does One Policy Place work on all devices?
- How can I contact you?
EU Policy Information
- Which EU sources do you follow?
- Which EU policy areas do you cover?
- What does the premium symbol mean?
Free Premium Access
- What are the benefits of using Premium Access?
- How can I get started with Free Premium Access?
- How do I know which content is for Premium subscribers?
- Can I share content during my free Premium Access?
- Does my Free Premium Access end automatically?
- How can I purchase an annual plan?
- Does my Free Premium Access work on all devices?
- How can I contact you?
Creating my free user account
- How do I create my free account?
- What are the differences between creating an account and Premium Access?
- Is my free account valid for an unlimited period of time?
- How do I upgrade from basic to premium access?
My Policy Newsfeed
- What is the Policy Newsfeed?
- How do I create my own Policy Newsfeed?
- Can I make changes to my personalised Policy Newsfeed and is there a cost attached?
- Can I access all of the information contained within a policy area?
- Can I access information that is not included in my personalised Policy Newsfeed?
- Do I receive an e-mail notification everytime there is new relevant content added to my newsfeed?
- Why can’t I view the ‘What’s On Weekly’ in my Policy Newsfeed?
- How does the search bar work?
The Policy Planner
- What is the Policy Planner?
- How do I subscribe to individual events or key policy dates?
- How do I subscribe to all key dates and events contained within a category?
- Why can’t I view the link to an agenda in the Policy Planner or in my Policy Newsfeeed?
- How do I change the view (daily/weekly/monthly) in the Policy Planner?
- I have forgotten my username, how do I retrieve it?
- I have forgotten my password, how do I reset it?
- How do I change my username?
- How do I change my password?
- How do I view the details of my paid for premium subscription?
- Where can I find my customer account number?
- How do I deactivate my account?
- Is One Policy Place available for free?
- Where can I find information on Plans & Pricing?
- How much does it cost to subscribe?
- How flexible are your contracts?
- VAT Questions
- How do I upgrade to Premium Access?
- How do I ensure there is a purchase order (PO) number on my invoice?
- Am I able to access the premium service prior to my finance department raising a purchase order (PO) number?
- As a monthly subscriber, what will my billing date be?
- Can I set up a monthly direct debit?
- As an annual subscriber, what will my billing date be?
- As an annual subscriber, how will I be notified to renew my subscription?
- I’m not the invoice contact for our company. Can I have the invoice automatically sent to a colleague?
- How do I change my existing plan from monthly to annual payment?
- What methods of payment do you accept?
- Am I able to pay using a credit card?
- Am I able to choose which currency my company uses to make payment?
- What are your payment terms?
- How do I cancel my subscription?
- How do I request a refund?
Data Security and Privacy
- What is your privacy and cookies policy?
- Where can I find your Terms and Conditions?
- Do you sell my data to third parties?
- Are cookies used to target adverts at me?