My Account – Help & Support

I have forgotten my username, how do I retrieve it?

Click ‘Login’ on the top menu bar. This takes you to the page where you usually login. Click the orange writing that says ‘Lost your password?’ and follow the instructions as you can also retrieve your username here.

I have forgotten my password, how do I reset it?

Click ‘Login’ on the top menu bar. This takes you to the page where you usually login. Click the orange writing that says ‘Lost your password?’ and follow the instructions.

How do I change my username?

Please contact us.

How do I change my password?

Login and click ‘Account’ in the top menu bar. Select ‘My Profile’ to change your password.

How do I view the details of my paid for premium subscription?

Login and click ‘Account’ in the top menu bar. Select ‘My Transactions’.

Where can I find my customer account number?

Your customer account number is on your invoice.

How do I deactivate my account?

Please contact us.

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