Payment – Help & Support

How do I upgrade to Premium Access?

Please choose which plan best suits your needs in our Plans & Pricing section or alternatively you can contact us

How do I ensure there is a purchase order (PO) number on my invoice?

We will send you an order form and on the order form you can supply us with any additional information, such as a PO number, that we should quote when we send you an invoice.

Am I able to access the premium service prior to my finance department raising a purchase order (PO) number?

When you request an order form you’ll have 3 working days to return this to us completed, if you wish to continue having access to our premium service without interruption.  During this period you’ll have access to the premium service. Your premium access will automatically end if we have not received your signed order form within 3 working days. When we receive your order form your premium access will automatically begin again.  

As a monthly subscriber, what will my billing date be?

We send out invoices every Monday. It will be the nearest Monday to when you signed up.

Can I set up a monthly direct debit?

Yes. When you place your order with us there is an option to pay via direct debit. 

As an annual subscriber, what will my billing date be?

We send out invoices every Monday. it will be the subsequent Monday once you’ve signed the order form.

As an annual subscriber, how will I be notified to renew my subscription?

Each year, we will send you a new agreement (order form) to sign and date and send back to us. We believe that this ensures full transparency in terms of price and we will always send you this information 30 days prior to the end date of your current agreement. Alternatively you can write to us (e-mail is fine) stating you wish to continue to subscribe under the same terms as previously.

I’m not the invoice contact for our company.  Can I have the invoice automatically sent to a colleague?

When signing your contract you can choose a primary contact and a finance contact. We will send the invoice to all contacts for your reference.

How do I change my existing plan from monthly to annual payment?

You can upgrade your plan at any time by contacting us.

What methods of payment do you accept?

We only accept payment via bank transfer to OPP Group SPRL’s bank account. Our bank details are on every invoice we send you.

Am I able to pay using a credit card?

No. We do not accept credit cards.

Am I able to choose which currency my company uses to make payment?

All prices are in Euros (€). 

What are your payment terms?

We operate payment terms of 10 days on receipt of invoice.

How do I cancel my subscription?

You can cancel your subscription at any time. You will have access until the end of your current payment cycle. If you have an invoice outstanding this will need to be paid in full. 

How do I request a refund?

 Please contact our Finance department directly.

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