Help and Support

General Questions – Help and Support

  1. What is One Policy Place and why should I use it?
  2. How can I get started for free using One Policy Place?
  3. How can I become a customer of One Policy Place?
  4. Does One Policy Place work on all devices?
  5. How can I contact you?

EU Policy Information

  1. Which EU sources do you follow?
  2. Which EU policy areas do you cover?
  3. What does the premium symbol mean?

Free Premium Access

  1. What are the benefits of using Premium Access?
  2. How can I get started with Free Premium Access?
  3. How do I know which content is for Premium subscribers?
  4. Can I share content during my free Premium Access?
  5. Does my Free Premium Access end automatically?
  6. How can I purchase an annual plan?
  7. Does my Free Premium Access work on all devices?
  8. How can I contact you?

Creating my free user account

  1. How do I create my free account?
  2. What are the differences between creating an account and Premium Access?
  3. Is my free account valid for an unlimited period of time?
  4. How do I upgrade from basic to premium access?

My Policy Newsfeed

  1. What is the Policy Newsfeed?
  2. How do I create my own Policy Newsfeed?
  3. Can I make changes to my personalised Policy Newsfeed and is there a cost attached?
  4. Can I access all of the information contained within a policy area?
  5. Can I access information that is not included in my personalised Policy Newsfeed?
  6. Do I receive an e-mail notification everytime there is new relevant content added to my newsfeed?
  7. Why can’t I view the ‘What’s On Weekly’ in my Policy Newsfeed?
  8. How does the search bar work?

The Policy Planner

  1. What is the Policy Planner?
  2. How do I subscribe to individual events or key policy dates?
  3. How do I subscribe to all key dates and events contained within a category?
  4. Why can’t I view the link to an agenda in the Policy Planner or in my Policy Newsfeeed?
  5. How do I change the view (daily/weekly/monthly) in the Policy Planner?

My Account

  1. I have forgotten my username, how do I retrieve  it?
  2. I have forgotten my password, how do I reset it?
  3. How do I change my username?
  4. How do I change my password?
  5. How do I view the details of my paid for premium subscription?
  6. Where can I find my customer account number?
  7. How do I deactivate my account?


  1. Is One Policy Place available for free?
  2. Where can I find information on Plans & Pricing?
  3. How much does it cost to subscribe?
  4. How flexible are your contracts?
  5. VAT Questions


  1. How do I upgrade to Premium Access?
  2. How do I ensure there is a purchase order (PO) number on my invoice?
  3. Am I able to access the premium service prior to my finance department raising a purchase order (PO) number?
  4. As a monthly subscriber, what will my billing date be?
  5. Can I set up a monthly direct debit?
  6. As an annual subscriber, what will my billing date be?
  7. As an annual subscriber, how will I be notified to renew my subscription?
  8. I’m not the invoice contact for our company.  Can I have the invoice automatically sent to a colleague?
  9. How do I change my existing plan from monthly to annual payment?
  10. What methods of payment do you accept?
  11. Am I able to pay using a credit card?
  12. Am I able to choose which currency my company uses to make payment?
  13. What are your payment terms?
  14. How do I cancel my subscription?
  15. How do I request a refund?

Data Security and Privacy

  1. What is your privacy and cookies policy?
  2. Where can I find your Terms and Conditions?
  3. Do you sell my data to third parties?
  4. Are cookies used to target adverts at me?


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